SERVICE ENCOUNTERS Essay Example | Topics and Well Written Essays - 750 words

SERVICE ENCOUNTERS - Essay ExampleAttendant No, its okay. Customer But honestly you project so great Have a great day ahead The first line I received the exact amount, Sir. Heres your transfer is an uptake because it leads the customer to express the following statement in the second line, Thank you You look so great today. This line leads the other somebody to engage in a nonher statement in the conversation, which is found in the third line, Thanks, but honestly Im not feeling rise up. This statement leads to another reaction of the other party as stated in the fourth line, You look fine and I think you dont have a fever either. This statement leads the other party to throw another line, Yes, but its something personal. This line leads the customer to say, O Im sorry to remind you of that. The listener responded in the next line, No, its okay. Then finally, the customer closed the conversation with this line, But honestly you look so great Have a great day ahead. Clearly, there were effective lines that can be considered as uptakes because the two persons were able-bodied to involve themselves in the conversation way beyond the actual point they be supposed to perform in the scenario. Drug Store A late man, a Christian and in his late 20s after purchasing everything from a drug store started to initiate a conversation with the sales attendant who looks somewhere in her late 30s. This happened when there were only two customers left as the rest were just served and then they moved away. Customer I havent seen you for a while. Did you take your vacation leave? Attendant Yes. I just wanted to spend conviction with my kids. Customer Wow. Thats great. How are they doing? Attendant As usual, not doing great with their grades at school. Theyre too preoccupied with computer games. Customer O Im offering to you again my time. But this time Ill employ some biblical principles when Ill talk to them. Attendant Thats a good offer, but Ill see it first what else I can do. Customer Just please inform me if you need some help. Attendant Yes, I will. Thank you The customer started in the first line, which is an uptake because it leads the attendant to respond to this statement, I havent seen you for a while. Did you take your vacation leave? This is a question statement that requires answer and so the attendant responded in this line, Yes. I just wanted to spend time with my kids. This statement is of interest to the customer, as depicted through this line as a answer, Wow. Thats great. How are they doing? Here is another question that requires answer from the attendant as showcased in this line, As usual, not doing great with their grades at school. Theyre too preoccupied with computer games. In this response, we can depict that there must be an existing conversation like this that had taken place before as observed from the response of the customer, O Im offering to you again my time. But this time Ill employ some biblical principles when Il l talk to them. This is another offer, as we can observe from the response of the attendant, Thats a good offer, but Ill see it first what else I can do. In this response, the customer did not want to make a closure, and so leaving this line Just please inform me if you need some help. The attendant responded and ended the conversation with this line,